To me, it feels dishonest to deal with a problem by calculating my response. People in the corporate world can often resort to a more indirect way of speaking, which oftentimes can come off as passive-aggressive, where they say one thing but mean another. It’s all about building trust, and while clear communication lets people feel safe to work at their best, actions speak louder than words. “ People will forget what you said…” so be genuine, be kind, and people will trust in who you really are. This quote underpins the way all of us, especially those in leadership positions and most certainly anyone working in human resources, should aspire to live. I love Maya Angelou and her work, and these words of hers have become the way I live my life: “ I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
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